Didn’t get a text when you arrived at the gas station?
We're sorry to hear that you've had trouble using PayByCar, and we appreciate your patience as we help troubleshoot the issue.
There are several possible reasons that you did not receive a welcome text message when you arrived at a participating gas station.
If none of the reasons below apply, please check out our FAQ page or contact us so we can better assist you.
Other causes may include:
RFID Antenna
You may not have driven under the RFID antenna – these are located in the awning above the gas pumps at the station. Please make sure that there are no bigger vehicles or trucks obstructing the direct view from antenna to your car when you are driving into the gas station. Wondering what the RFID antennas look like? Click here to see a photo.
Network Delays
- There may be a delay due to cellular network congestion in the area or disruptions in AWS.
- We may be doing system maintenance, which typically occurs for a short period of time between 2am-4am EST. If we are experiencing an unplanned system outage (for example, a power outage in the area), we will send an email to alert all PayByCar members who may be affected.
If none of these reasons apply, please check out our FAQ page or contact us so we can better assist you.
If you'd prefer not to add a toll transponder to your PayByCar account, you can use a PayByCar Non-Toll Smart Sticker instead. It does not require batteries and will work ONLY at PayByCar enabled locations. To request a Smart Sticker, sign in to your PayByCar account and go to the transponders section. We will mail you the sticker with instructions for how to attach it to your windshield.
